Frequently Asked Questions

How long does your product last?

Our best before date is two months from the packing date. You can find the label at the back of the packaging.

Please store Kumamen product in the freezer at or below -18°C.

How long should I cook the noodle?

It’s a matter of preference really. If you like your noodle tough and chewy, boil them for 2 to 3 minutes. If you like it more on the softer side, just cook it for 4 to 6 minutes. Please make sure all ingredients are cooked or heated thoroughly before consumption.

If you are cooking more than one noodle in a pot, make sure you have plenty of rapidly boiling water going or the water temperature will drop drastically once you place the noodles and find yourself with sad, clumpy noodles.

Please keep in mind you need at least 1L of rapidly boiling water to completely submerge and cook one noodle. Use a big pot to cook our noodle (the same pot you would use when you’re making pasta). Make sure you separate the noodles as you cook to avoid any clumping.

Where can I find the cooking instruction for your noodle kit?

Our packaging comes with nutrition fact and cooking instruction at the back. You can also find the instruction here.

Cooking times are a guide only and may vary depending on your appliance. Cook or heat from frozen. Thawing is not recommended.

Do you have vegetarian or vegan option?

We have one menu that is suitable for vegetarian — Orikuma with mushroom topping. We currently do not offer any menu that is suitable for vegan.

Is your product nut-free?

We do not use nuts in our products. However, our products are made in facilities that handle nuts. For more allergen information, please refer to each menu.

Is your packaging heat-resistant or microwaveable?

No, our packaging is not microwaveable or heat resistant. Please remove topping content from its packaging when heating is required.

Do you have any ready stock noodle kit ready to be sold?

Sorry, at the moment we are only making the noodles based on orders collected, so we do not have any ready stock.

When is the delivery time?

We do our delivery every two weeks, either on Saturday or Sunday. Delivery time is from 8am - 6 pm. We will send a text message a day before delivery to inform you of your delivery time window. For us to maintain our free delivery service, we are not able to cater for any time slot preference.

Scroll to the bottom for delivery zone.

Can you deliver my order on weekdays?

We do our delivery only on the weekends. But have a chat with us and see if we can make that happen.

Can you leave my order outside if I am not home?

If you’re not home for our delivery, please leave an esky outside your door with some ice packs inside for us to store your Kumamen noodles.

If we cannot reach you, no esky can be found or no clear instruction was given, you can collect your order from our packing facility in Bull Creek.

Our finished products contain both raw and cooked ingredients so it’s best kept in frozen state to maintain its quality.

You will be responsible for your order from the time we deliver the products in accordance with your instructions. We accept no liability or responsibility for any product once the product has been delivered to you.

Can I collect my order instead of delivery?

You certainly can. Collect your order at our packing facility at Bull Creek on the same day as delivery day or any day after that from 9am - 4pm. We’ll send a separate text / email after your checkout for the pick up address closer to pick up date.

Do you put MSG in your product?

Our noodles are made with fresh ingredients with no added MSG and free of preservatives. However, our chilli sauce sold in a jar plus the pack that is included in Orikuma and Akakuma has flavour enhancer and added preservative in it.

Do you deliver to my suburb?

Currently, we only do delivery for anyone located within 50 km radius of Bull Creek area (refer to highlighted area on the map below). If you live further away, send us a message and see what we can come up with.

Oh no, I did not realize my delivery address is not within your delivery zone and had made payment. What do I do?

We will issue you a refund. However, a 5% administration fee will be deducted from the total amount.

How do I make payment?

Our website accepts credit card, apple pay and google pay.

Where do I select shipping method when checking out with Apple Pay?

Where do I key in the discount code?

After you click check out, you will find a discount code box under Payment & Discounts.